In Eric Borden's case, his knowledge of the industry and of the developments that occur on this segment recommends him either for the research and development department or for marketing, since he would be able to ensure that the marketing strategy that the company has is in line with what occurs on the markets. From that perspective, his salary structure could be changed so as to ensure that he receive an increased base salary rather than the sales bonus program he receives now.
In the case of Ving Hsu, his financial package needs to be adjusted, because he currently works as a sales representative, but receives only the base salary, although he is eligible for the sales bonus. However, it seems that much of his activity is focused on training his customers on how to use the products rather than on increasing his volume of sales. A more relevant measure of his performance in this case would be customer retention, the number of clients he manages to keep after a certain period of time. An additional measure of feedback on his performance would be to have interviews with his customers and see what their feedback is on his performance.
It would be interesting to approach with Ving Hsu the possibility of him coordinating the entire training effort throughout the company. It is apparent that his skills are directed in that sense and it would be a good idea to use them. Ving Hsu could translate his performers as a trainer within the company and ensure the development of other employees in their career.
With Terry Garcia, it also seems that she may be better fit for a role in the training process within the company. She...
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